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22 February, 2013

TELSTRA says its customers will get better service from Filipino or and Indian call centre workers who will take over from many of the 648 staff the telco axed on Thursday. Mr Allan reportedly told union officials that ''Australians will get better customer services from Manila or India. They have better technology and innovation.''

http://www.smh.com.au/business/outsourcing-will-deliver-better-service--telstra-20130221-2euby.html