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24 August, 2014

Telstra chief executive David Thodey says call centre jobs across a range of sectors will not exist in five years thanks to the internet and smartphone applications. Mr Thodey told ABC Radio's Jon Faine in Melbourne on Friday that he understood the "enormous costs" to local communities caused by taking away call centre jobs.

http://www.smh.com.au/business/call-centre-jobs-will-not-exist-in-five-years-says-telstra-chief-david-thodey-20140822-107479.html